Refund and Returns Policy

Effective Date: February 11, 2025

At HomeiShop, we take pride in offering high-quality luxury watches and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help with our Refund and Returns Policy.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • It must be returned in its original packaging with all tags, accessories, and proof of purchase.
  • The return request must be initiated within 30 days of delivery.

Note: Custom-made, engraved, or personalized watches are non-refundable unless defective.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us at info@homeishop.click with your order details and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Ship the product back to us using a trackable shipping method.
  4. Once received, we will inspect the item and notify you about the approval or rejection of your return.

📍 Return Address:
HomeiShop
135 E Summit Dr, Adairsville, Georgia
📞 Phone: (706) 602-0215

3. Refund Policy

  • If your return is approved, we will process your refund within 7-10 business days after receiving and inspecting the item.
  • The refund will be credited to your original payment method.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

We offer exchanges only for defective or damaged items. If you received a defective watch, please contact us within 7 days of delivery for a replacement.

5. Non-Returnable & Non-Refundable Items

  • Final sale items
  • Gift cards & promotional items
  • Customized, engraved, or special-order watches
  • Items returned after 30 days

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check your bank account again.
  2. Contact your credit card provider, as it may take some time for the refund to reflect.
  3. If you still haven’t received your refund, contact us at info@homeishop.click.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please:

  1. Take clear photos of the product and packaging.
  2. Contact us at info@homeishop.click within 7 days of delivery.
  3. We will arrange for a replacement or refund based on the issue.

8. Contact Us

For any return or refund inquiries, feel free to reach out:

📍 Address: 135 E Summit Dr, Adairsville, Georgia
📞 Phone: (706) 602-0215
📧 Email: info@homeishop.click
🌐 Website: homeishop.click